Impossibility to open files from the tax office. Even professionals have a problem with this

In an article for Dziennik Gazeta Prawna, Piotr Świstak discusses the problematic situation regarding ePUAP deliveries that we have recently faced.

– Problems with ePUAP are usually due to platform errors and imperfections. Complications can also be caused by how the user – the tax authority behaves. The authority included instructions for opening a multi-part archive in one sentence: “to open the attachment, after saving the whole file to one folder, delete the extension 7z. after digits: 001-002.” There is no a single word about how to do it and what program should be used. Experienced computer users will immediately recognize in the instructions the extension of the 7-ZIP software, but taxpayers are not required to have such IT knowledge to open ordinary correspondence from the office. WinZip and WinRar showed an error when trying to unpack – it turned out that the multi-archive can only be opened by the program used for packing, i.e. 7-ZIP, which was also not obvious. Finally, the 'huge size' of the packed file turned out to be a surprise – i.e. as much as 6 MB, although the ePUAP2 system, according to the hotline, is supposed to support attachments up to 500 MB. These are definitely not the standards of a platform designed for State – Citizen communication.

Link to the article: https://podatki.gazetaprawna.pl/artykuly/1426817,dokumentacja-podatkowa-fiskus-programy-do-kompresji-otwarcie-pliku-epuap.html